RETURN POLICY
At DC EXPORT, we hope you are satisfied with your purchase. If you are not completely satisfied, you may request a return under the conditions below.
We accept returns within 30 days of delivery.
Quality Issues (e.g., spoiled, damaged)
If your product arrives spoiled, leaked, or with damaged packaging:
- Please email us with photos and the batch number.
- Once verified, you do not need to return the item.
- Simply dispose of it safely. We will ship you a free replacement immediately.
Change of Mind (e.g., doesn't suit your preference, ordered too many)
If you decide you no longer want the product for personal reasons (including skin discomfort that is not a medically confirmed allergy):
- You may return the item at your own shipping cost.
- A 20% restocking fee will be deducted from the amount you actually paid.
- Note: This applies only to unopened items in original condition.
Wrong Item Sent
If you received wrong products, please email us via support@dcskincare.com, and we will contact you with the best solution.
Allergic Reaction (within 30 days)
If you experience a medically confirmed allergic reaction within 30 days of use:
- Provide a signed/stamped medical certificate from a licensed healthcare provider.
- We will issue a full refund of the product price (excluding original shipping charges, if applicable).
Important Notes
All returns and refunds require prior approval via email – please contact us at support@dcskincare.com before sending anything back. Refunds are processed to your original payment method within 14 business days after approval.
DC EXPORT reserves the right to refuse returns that do not comply with this policy.
